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FAQ
Frequently asked questions about Eurostretch stretch tents
Want to know everything about Eurostretch stretch tents? Here, we answer the most common questions about our custom-made canopies: from colour choices and materials to installation and maintenance. Looking for more details about delivery, warranty, or use in different weather conditions? Read on or contact us for personalised advice.
1. Colours, sizes & materials
We offer 11 tent fabric colours to choose from. Sand is the most popular option, but you can also select one of our newest colours, such as terra cotta. Or do you prefer something bold, like bright pink or orange? We have a suitable colour for every location.
Our stretch tents are made from high-quality stretch tent fabric that is resistant to various weather conditions, such as rain, storms, and wind (up to force 8). This ensures durability and reliability.
A non-standard size stretch tent has a standard rectangular shape but is custom-made to specific dimensions. A special shape stretch tent has a unique form, such as a hexagon or a tent designed around a façade.
2. Warranties & durability
We strive for minimal waste by working efficiently and optimising material use, such as when cutting the tent fabric. Additionally, we continuously improve our process to produce more sustainably.
You receive a 1-year warranty on the entire stretch tent and a 2-year warranty on the welded seams. The warranty for other components is detailed in our warranty terms. Contact us or check the warranty terms for more information.
You receive a standard 1-year full warranty, with even longer coverage on certain components. Check our warranty terms for all details.
All materials in our set are designed with durability in mind. They are resistant to wear and weather conditions such as wind, rain, and sun. This makes them ideal for long-term and repeated use.
Yes, our stretch tents are made from high-quality materials and are therefore highly reusable. The average lifespan is between 7 and 10 years, even with intensive use. This makes them ideal for both one-time and long-term use.
3. Ordering & delivery time
For standard sizes, we offer fast delivery times as they are available from stock. Custom-made solutions are produced and delivered within a few weeks. Contact us for an exact delivery time.
Thanks to our large stock, we can deliver quickly, even during busy periods. Depending on your location, we aim for delivery within a few working days. If you collect your order, it is often available the next working day.
Custom-made stretch tents have an average delivery time of 2 weeks. This may vary depending on the season and specific requirements. Contact us for the most up-to-date production time.
The price depends on the size, colour, accessories, and specific customisation options. Request a free quote, and we will provide a proposal that fits your needs and budget.
4. Become a reseller
You can easily sign up as a reseller by contacting us. Our team will be happy to assist you with the options and conditions.
No, you can start as big or small as you like. Our advisors can help you determine the best assortment for your rental business.
As a Eurostretch reseller, you benefit from attractive discounts and flexible purchasing conditions. Contact us for specific details.
5. Installation & usage
Yes, it is quite simple. When you purchase a stretch tent, you receive a clear manual, which is also available for free download on our website. Follow the 6 easy steps, and with two people, you can set up your stretch tent within two hours.
Absolutely! Choose from different colours, sizes, and unique designs. You can also have your logo printed on the tent fabric.
Yes, you can! Our side walls are specially designed to fully enclose your stretch tent. This provides extra protection against wind and rain, making the tent even more versatile in use.
Absolutely! Our tents are designed for all seasons and can withstand wind and cold. You can also add side walls to your stretch tent to create a comfortable shelter in winter.
However, we recommend taking down the stretch tent in case of heavy snow and strong winds.
Yes, we offer both temporary and fixed pole constructions, depending on your needs and location.
No worries, we take care of that for you. We always supply the material set tailored to the size and specifications of your stretch tent. This way, you receive exactly what you need to set up the tent safely and securely.
Yes, it is possible to order additional materials separately. You can view all our accessories in the product overview. To place an order, request a quote or contact us directly.
Yes! You can enhance your stretch tent with accessories such as side walls, a fixed pole construction, and a gutter system to connect multiple stretch tents.
6. Maintence
Our stretch tents are designed and treated to keep maintenance simple. The fabric is easy to clean and highly durable. We are happy to provide personalised tips to help extend the lifespan of your tent.
Our tent fabrics are easy to maintain. The fabric is weather-resistant and can be cleaned with a pressure washer and water. For long-term use, we are happy to provide personalised advice on the best maintenance methods.
Unsere Stretch-Überdachungen erfordern nur minimalen Pflegeaufwand. Wir empfehlen, das Tuch regelmäßig mit lauwarmem Wasser und milder Seife zu reinigen. Vermeiden Sie aggressive Reinigungsmittel und stellen Sie sicher, dass das Tuch vollständig trocken ist, bevor Sie es lagern, um Schimmelbildung zu verhindern.
7. Accessories & extras
That depends on the size of your tent. We offer three options: a tent bag for tents up to 75 m², a tent bag for tents up to 150 m², and a tent crate with a lid for tents from 150 m². Check out all our storage options in the shop.
A groundsheet protects the tent fabric from dirt and moisture on the ground during setup. This prevents damage and makes maintaining your stretch tent easier.
8. Showroom & experience
During a visit to our showroom we show all the possibilities of our stretch tents. On average it takes about 30 minutes.
Sure, in our showroom you will find different setups in different colors of tent fabric.
Yes, you can visit our showroom by appointment only. Are you in the area? Then you can always give us a call, often we can schedule a time the same day!
Our showroom is located next to our office in Terborg. The address is Akkermansbeekweg 15a, 7061 ZA Terborg, the Netherlands. There is plenty of free parking in front of the door.
We are happy to share more about our production process. Contact us for more information or schedule a showroom visit.